FEMA solicits proposals for internal 911 service
Agency looks for a way to locate 911 calls within its dispersed office network; ideal system will permit identification of caller, office, and cubicle number; once identified, 911 system should automatically hand off caller to local dispatch office
Late at night, when we cannot sleep (due to thinking about homeland security problems, of course), we like to watch the comedy hit “Reno: 911”. Soon enough , however, we may be able to enjoy “FEMA: 911”. The agency this week announced its interest in upgrading its internal emergency call management system so that it can quickly identify the location of a caller within FEMA’s vast network of offices in the Washington, D.C. metropolitan area and route the call to the correct local call center. Under the imagined system, a call to the centralized FEMA 911 center will prompt an audible alarm on the dispatcher’s computer screen and identify the person, the phone number and location including building, floor, room or cubicle number where the call is originating from. (If electronic format maps are available, the location will be superimposed on it.)
Some technical requirements: The emergency call management system will include the necessary hardware components, installation, PBX integration, populating the personnel database, building of the Optivity Telephony Manager (OTM) database, integration and implementing the OTM database into the HQ PBX, training six technicians, and providing maintenance and support for one year from implementation. The system must be installed and fully functional within forty-five days from the date of award, which is expected to be 12 February. It will operate in five FEMA locations in Washington and Arlington, Virginia. No dollar value has been assigned to the contract.
-read more in this FEMA solicitation notice
