Hospital system relies on palm reading for identity authentication

Published 1 July 2008

Palm-reading system used to safeguard patient records at the third largest U.S. public health provider; company says method offers greater accuracy than fingerprinting

This is not what comes to mind when you hear the term “palm reading”: A perceptive palm reader is helping one of the largest healthcare systems in the United States divine the true identities of its patients, ushering in a new era of biometric identity verification. The device, resembling a small black cube and manufactured by Tokyo-based Fujitsu Corp., uses a vascular pattern recognition system accurately to identify people while they hold their palm just above the cube. The scan, requiring less than a second, captures the unique branching pattern of blood veins and instantly converts key data points into a numerical code that can be compared with other palm scans to identify matches. The miniaturized device can plug into a laptop computer via a USB port, while an alternative version released last year incorporates the palm scanner into a computer mouse to facilitate secure logins.

MSNBC’s Bryn Nelson writes that Carolinas HealthCare System, the U.S. third largest public healthcare provider, began using PalmSecure last year in several major hospitals as part of the nation’s first biometric patient identification system based on vascular recognition technology. Now deployed at eight locations and two urgent care facilities, the identification program has enrolled about 170,000 patients in all. Once patients have registered their unique biometric “vein template,” it can be linked directly to their medical records. “We have had excellent patient response and the product has performed well with no failures or replacements required to date after more than one year of use,” said Carolinas spokesman Jim Burke in an e-mail interview. The main challenge, Burke said, has been educating patients on the program’s benefits. By accurately identifying patients when they check in, he said, the palm-based system has virtually eliminated the risk that a person’s Social Security number or health insurance identification card could be used by someone else to fraudulently access their records or access healthcare services.

The palm-reading system works by recording subdermal vein patterns. “Subdermal means the information resides inside a person’s skin, and it cannot be altered by external factors such as cuts, burns, abrasions and any other skin condition,” said Hiroko Naito, business development manager at Fujitsu Computer Products of America. The technology extracts enough information from the vein pattern to create a unique template. To acquire each vein pattern template, the technology uses “near-infrared reflection photography,” in which a high-performance camera essentially snaps a